Support Policies – Brilliant

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Smart Home System

\ \ Smart Home \ \ Control](/content/pages/smart-home-control/index.html) \ \ Smart Lighting \ \ Control](/content/pages/smart-lighting-control/index.html) \ \ All-in-One App](/content/pages/mobile-app/index.html) \ \ Professional Products](/content/products/power-over-ethernet-smart-home-control/index.html)

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Home Controls

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Wired\ \ \ \ \ Wired Home Controls\ \ \ Installs like a light switch

Smart Lighting

\ \ Dimmer Switches](/content/products/smart-dimmer-switch/index.html) \ \ Plugs](/content/products/smart-plug/index.html)

Bundles

\ \ Bundles](/content/products/2-switch-control-3-light-switches/index.html)

Brilliant Max

\ \ Brilliant Max\ \ \ Let your home run itself](/content/pages/brilliant-max/index.html) \ \ Sensors\ \ \ Brilliant Max required](/content/products/blu-door-window-sensor-by-shelly-zb/index.html)

Professional

\ \ Integrators \ \ & Installers\ \ \ Smart home, lighting & \ \ automation](/content/pages/custom-installer/index.html) \ \ Home \ \ Builders\ \ \ Production, custom & \ \ luxury homes](/content/pages/single-family-overview/index.html) \ \ Multifamily \ \ Properties\ \ \ Production, custom & \ \ luxury homes](/content/pages/multifamily-overview/index.html) \ \ Student Housing\ \ \ Improve property operations & \ \ reduce costs](/content/pages/student-housing-page/index.html)

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Common Questions Device Help Control Installation (Wired) Control Installation (Plug-In) Dimmer Switch Installation Returns

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Support Policies

As a Brilliant Program member, you receive priority support both from a sales and technical perspective.

The following table breaks down support methods you can use to get help from Brilliant. Our goal is to address your questions and provide answers quickly. In each case, we provide you with a choice of how to get what you need.

Sales

Pre Sales Inquiries

For product information...

Visit the product page on our website
Email us with your question(s)
Call us at 855.650.0940 5am-8pm PST and ask for Partner Sales.

To place an order...

Log into the Partner Portal and place your order
Email your Partner Account Manager with the details of your order.
Call us at 855.650.0940 5am-8pm PST and ask for Partner Sales.

Post Sales Inquiries

To get the status of an existing order...

View your order from your order confirmation email.
Email your Partner Account Manager with your Order Number and they will respond within one business day.
Call us at 855.650.0940 5am-8pm PST and ask for Partner Sales.

Technical

Pre Sales Inquiries

To get installation information...

Visit the Brilliant Support site and click on the Installation icon to get set up information...
Visit the Brilliant Support site and click on the Set Up icon.

To get other technical information...

Visit the Brilliant Support site and enter a search term or explore the other support topics.
If you have a question not addressed on the Support site, please submit a Technical Support case via Email.
Call us at 855.650.0940 and select the option for Technical Support.

Post Sales Inquiries

Brilliant Technical Support is available from 5am-8pm PST 7 days per week.

To get help with installation...

Visit the Brilliant Support site to search the knowledge base to read content and view videos.
Submit a Technical Support case via Email.
Call us at 855.650.0940 and select the option for Technical Support.

To Get a Replacement for a Defective Unit...

Visit the Returns Portal and submit a request for an RMA number
Email us with the serial number(s) of the defective unit(s) and we will respond within one business day.
Call us at 855.650.0940 5am-8pm PST and ask for Partner Technical Support.

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