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Privacy Statement for Brilliant NextGen Products and Services

Last Updated: March 2026

SECTION 1 - WHAT INFORMATION DO WE COLLECT?

We obtain certain personal information through our products and services, which include Brilliant's iOS and Android applications, Brilliant's web sites, and Brilliant's smart devices. The types of personal information we collect include:

Primary Account information such as your first name, last name, email address, phone number, date of birth, location zip code, password and other log-in details used to access Brilliant products and services.
Billing information for purchases from our store, such as your name, address, credit card information, and any other information necessary to complete a transaction.
Data about your interactions with our products and services.
Images uploaded through the mobile application by the user.
Subscription information, including your current Brilliant Max subscription tier, billing and renewal dates, free trial status, and your Stripe customer identifier used to manage your subscription.
Brilliant Max feature usage data, including Modes triggers, scene activity, automation events, and other interactions with subscription features.

We also collect certain information by automated means, such as your mobile phone or computer's internet protocol (IP) address, browser, and operating system.

SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?

We may use the information we collect about you to:

Establish and manage your Brilliant account and profile(s).
Identify and authenticate you so that you may access certain content or use certain of our services.
Communicate with you to provide customer support.
Perform analytics to evaluate and improve our products and services.
Use subscription and Brilliant Max feature usage data to improve Brilliant Max, personalize your experience, and develop new features.
With your permission, send you emails about our store, new products and other updates.
Send you text messages relating to your use of our services, for example to authenticate you.
Aggregate your data with others to provide consolidated usage information to energy companies and their partners to aid in energy efficiency.
Provide usage insights to operators of apartment buildings in which you are a tenant, where the operator has provided Brilliant devices.
Provide additional personalization for your Brilliant devices using your images uploaded to the mobile app.

If your home has been enrolled in a Brilliant Pro partner's ProView account, that Pro partner may view device status, connectivity, and related home information for your home through the ProView dashboard. The Pro partner's access is governed by Brilliant's Pro Partner Agreement and is limited to information necessary to support your Brilliant system.

We also may use the personal information we collect about you in other ways for which we provide specific notice and obtain your consent if required by applicable law.

SECTION 3 - HOW DO WE RETAIN YOUR DATA?

Personal information associated with your Brilliant account is kept until you choose to delete your account. You can delete your Brilliant account at any time through the Brilliant mobile application. Instructions for deleting your Brilliant account can be found in our support article on account deletion.

After you delete your Brilliant account, we may retain anonymous data collected through your use of Brilliant's products and services. For example, we may retain anonymous interaction data for analytics or other purposes.

SECTION 4 - CONSENT

How do you get my consent? When you provide us with personal information to create a Brilliant account, complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@brilliant.tech or mailing us at:

Brilliant NextGen [Re: Privacy Compliance Officer] 28 E 3rd Avenue, Suite 200, San Mateo, CA 94401

SECTION 5 - SHOPIFY AND STRIPE

Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment via Shopify: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify's Terms of Service ( https://www.shopify.com/legal/terms) or Privacy Statement ( https://www.shopify.com/legal/privacy).

Stripe: Brilliant Max subscription billing is processed by Stripe, Inc. When you subscribe to Brilliant Max, your payment method and subscription billing information are transmitted to and stored by Stripe. Stripe handles recurring charges, payment retries, and subscription management on our behalf. Stripe's handling of your payment information is governed by Stripe's Privacy Policy ( https://stripe.com/privacy). Brilliant does not store your full payment card number.

SECTION 6 - THIRD-PARTY SERVICES

The third-party providers used by us provide the same or equal protection of user data as stated in Brilliant's privacy policy and this privacy statement. In general, the third-party providers used by us also only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Named third-party processors we use include:

Shopify Inc. - e-commerce platform and one-time payment processing
Stripe, Inc. - subscription billing and recurring payment processing

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 8 - COOKIES

Here is a list of cookies that we use. We've listed them here so that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional.

storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 - SOFTWARE VULNERABILITY REPORTING

Brilliant takes software security very seriously. To help us make Brilliant's products safe for everyone, please report software vulnerabilities you discover to vulnerability@brilliant.tech.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@brilliant.tech or by mail at:

Brilliant [Re: Privacy Compliance Officer] 28 E 3rd Avenue, Suite 200, San Mateo CA 94401

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