- Smart Home System - Products - Professional - [Works With](/content/pages/works-with/index.html) - Resources - Support - [About us](/content/pages/about-us/index.html) - [Careers](/content/pages/careers/index.html) - [Contact us](/content/pages/contact-us/index.html) - [Legal](/content/pages/legal/index.html) - [Supplier Information](/content/pages/supplier-information/index.html) Smart Home System \\ \\ Smart Home \\ \\ Control](/content/pages/smart-home-control/index.html) \\ \\ Smart Lighting \\ \\ Control](/content/pages/smart-lighting-control/index.html) \\ \\ All-in-One App](/content/pages/mobile-app/index.html) \\ \\ Professional Products](/content/products/power-over-ethernet-smart-home-control/index.html) Products Home Controls [Compare Controls](/content/pages/comparehomecontrols/index.html) [Wired\\ \\ \\ \\ \\ Wired Home Controls\\ \\ \\ Installs like a light switch](/content/products/second-generation-2-switch-panel/index.html) Smart Lighting \\ \\ Dimmer Switches](/content/products/smart-dimmer-switch/index.html) \\ \\ Plugs](/content/products/smart-plug/index.html) Bundles \\ \\ Bundles](/content/products/2-switch-control-3-light-switches/index.html) Brilliant Max \\ \\ Brilliant Max\\ \\ \\ Let your home run itself](/content/pages/brilliant-max/index.html) \\ \\ Sensors\\ \\ \\ Brilliant Max required](/content/products/blu-door-window-sensor-by-shelly-zb/index.html) Professional \\ \\ Integrators \\ \\ & Installers\\ \\ \\ Smart home, lighting & \\ \\ automation](/content/pages/custom-installer/index.html) \\ \\ Home \\ \\ Builders\\ \\ \\ Production, custom & \\ \\ luxury homes](/content/pages/single-family-overview/index.html) \\ \\ Multifamily \\ \\ Properties\\ \\ \\ Production, custom & \\ \\ luxury homes](/content/pages/multifamily-overview/index.html) \\ \\ Student Housing\\ \\ \\ Improve property operations & \\ \\ reduce costs](/content/pages/student-housing-page/index.html) Resources [Newsroom \| Blog](/content/pages/news-room/index.html) [Webinars](/content/pages/webinars-global/index.html) [Press & Reviews](/content/pages/press/index.html) [Find a Custom Integrator](/content/pages/builders-find-a-brilliant-integrator/index.html) [Find Distributor](/content/pages/distributor-partners/index.html) [Pro Portal Login](https://partners.brilliant.tech/) Support [Common Questions](/content/pages/faq/index.html) [Device Help](https://support.brilliant.tech/hc/en-us) [Control Installation (Wired)](/content/pages/installation-smart-home-control/index.html) [Control Installation (Plug-In)](/content/pages/plugincontrolinstallation/index.html) [Dimmer Switch Installation](/content/pages/installation-smart-dimmer-switch/index.html) [Returns](/content/policies/refund-policy/index.html) ## Your Cart × Your cart is currently empty. Remove Remove − + Subtotal ✦ Your smart home, handled. Brilliant Max automates your home with intelligent modes — no setup, no fuss. Included free for 30 days. [Learn More](/content/pages/brilliant-max/index.html) CHECKOUT Continue Shopping # Welcome to the Brilliant Builder Portal ### Please enter your access code The access code is incorrect. Access the Builder Portal - [Home](/content/pages/builder-portal-welcome-page/index.html) - [Support Policies](/content/pages/support-policies/index.html) - [Marketing Co-Branding Guidelines](/content/pages/marketing-co-brand-guidelines/index.html) - [Brilliant Marketing Assets](/content/pages/brilliant-marketing-assets/index.html) - [Brilliant Sales Materials](/content/pages/brilliant-sales-materials/index.html) Arrow ## Support Policies ### As a Brilliant Program member, you receive priority support both from a sales and technical perspective. The following table breaks down support methods you can use to get help from Brilliant. Our goal is to address your questions and provide answers quickly. In each case, we provide you with a choice of how to get what you need. ## Sales ### Pre Sales Inquiries **For product information...** - Visit the [product page](/content/collections/all/index.html) on our website - [Email us](mailto:support@brilliant.tech) with your question(s) - Call us at 855.650.0940 5am-8pm PST and ask for Partner Sales. **To place an order...** - Log into the [Partner Portal](https://partners.brilliant.tech/) and place your order - Email your Partner Account Manager with the details of your order. - Call us at 855.650.0940 5am-8pm PST and ask for Partner Sales. ### Post Sales Inquiries **To get the status of an existing order...** - View your order from your order confirmation email. - Email your Partner Account Manager with your Order Number and they will respond within one business day. - Call us at 855.650.0940 5am-8pm PST and ask for Partner Sales. ## Technical ### Pre Sales Inquiries **To get installation information...** - Visit the [Brilliant Support](https://support.brilliant.tech/) site and click on the Installation icon to get set up information... - Visit the [Brilliant Support](https://support.brilliant.tech/) site and click on the Set Up icon. **To get other technical information...** - Visit the [Brilliant Support](https://support.brilliant.tech/) site and enter a search term or explore the other support topics. - If you have a question not addressed on the Support site, please submit a Technical Support case via [Email](mailto:support@brilliant.tech). - Call us at 855.650.0940 and select the option for Technical Support. ### Post Sales Inquiries **Brilliant Technical Support is available from 5am-8pm PST 7 days per week.** **To get help with installation...** - Visit the [Brilliant Support](https://support.brilliant.tech/) site to search the knowledge base to read content and view videos. - Submit a Technical Support case via Email. - Call us at 855.650.0940 and select the option for Technical Support. **To Get a Replacement for a Defective Unit...** - Visit the [Returns Portal](/content/return/index.html) and submit a request for an RMA number - [Email us](mailto:support@brilliant.tech) with the serial number(s) of the defective unit(s) and we will respond within one business day. - Call us at 855.650.0940 5am-8pm PST and ask for Partner Technical Support. shop.app # shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. 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